Frequently Asked Questions

Our minimum order is typically one 20FT container (approximately 20-25 metric tons depending on the product). We specialize in bulk wholesale supply for importers and distributors.

Yes, we can arrange mixed container loads for buyers who need multiple products. Contact our team with your requirements and we will plan the optimal container loading.

Product samples are available upon request for qualified buyers. Sample delivery typically takes 5-7 business days via express courier. Contact us with your specific product requirements.

For an accurate quote, please provide: product name, quantity (in metric tons or containers), destination port, preferred Incoterms (FOB or CIF), and target delivery date. We respond within 24 hours.

We offer FOB (Free On Board) from Laem Chabang Port, Thailand and CIF (Cost, Insurance, Freight) to destination ports worldwide. Our team manages all export documentation and customs clearance.

Production lead time is typically 7-14 days after order confirmation. Shipping transit time depends on destination: Southeast Asia (5-10 days), Middle East (15-20 days), Africa (20-30 days), Americas (25-35 days), Europe (20-30 days).

We ship 20FT containers (approximately 20-25 MT), 40FT containers (approximately 25-28 MT), and arrange bulk vessel chartering for very large volume orders exceeding 100 MT.

All shipments originate from Laem Chabang Port, Thailand — the country's largest deep-sea container port, located near our Chonburi headquarters for efficient logistics coordination.

Yes, under CIF terms we include full marine cargo insurance covering the product value plus freight cost. For FOB orders, we recommend buyers arrange their own insurance coverage.

Every shipment undergoes SGS independent inspection before loading. We provide inspection reports, certificates of analysis, and quality guarantees. Our products meet international standards including ISO, HACCP, and GMP where applicable.

Our partner factories hold ISO 9001, HACCP, GMP, and relevant industry certifications. We provide SGS inspection for every shipment and can arrange additional third-party testing as required by the buyer.

Absolutely. We welcome factory visits and can arrange transportation from Bangkok, factory tours, product demonstrations, and meetings with production managers. Contact us to schedule a visit.

In the rare event of a quality discrepancy, we work with the buyer and SGS to resolve the issue. Our policy includes product replacement, partial refund, or re-shipment depending on the situation. Buyer protection is our priority.

We accept T/T (Telegraphic Transfer) and L/C (Letter of Credit). Standard terms are 30% deposit upon order confirmation, 70% balance against shipping documents. Payment terms are negotiated based on order volume and buyer profile.

Yes, we accept irrevocable, confirmed Letters of Credit at sight from reputable international banks. L/C terms are commonly used for large-volume orders and provide additional security for both buyer and seller.

All international transactions are conducted in US Dollars (USD). We can accommodate other major currencies upon request. Exchange rate terms are agreed before order confirmation.

Every shipment includes: Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, SGS Inspection Report, Certificate of Analysis, and Phytosanitary Certificate (for agricultural products). MSDS is provided for chemical products.

Yes, we provide Certificates of Origin (Form A, Form D, Form E, or general CO) as required by the importing country. Our documentation team handles all certification requirements for smooth customs clearance.

After loading, we provide the Bill of Lading with container and vessel tracking numbers. You can track your shipment through the shipping line's online portal. Our team also provides regular status updates via email and WhatsApp.

Under CIF terms, we deliver to your destination port. Import customs clearance at the destination is handled by the buyer or their appointed customs broker. We provide all necessary documentation to facilitate smooth clearance.